Question 1

How do I get started?

Accepted Answer

Request a roof inspection online or call 301-200-9223. New Paradigm Projects reviews your property needs and confirms next steps — there is no automatic online estimate.

Question 2

How do I know if my roof needs repair or replacement?

Accepted Answer

Repair may be appropriate for localized damage. Replacement is more often considered when a roof is aging, leaking in multiple places, or showing widespread storm wear. A professional inspection is the honest way to decide.

Question 3

What are common signs of roof damage?

Accepted Answer

Missing or curling shingles, granules in gutters, interior water stains, flashing problems, moss or lichen, and debris after a storm are common reasons to request an inspection.

Question 4

What should I do if my roof starts leaking?

Accepted Answer

Protect the interior, avoid walking the roof if it is unsafe, and request an inspection. If water is actively entering, call 301-200-9223 so the team can discuss emergency help.

Question 5

What should I do after a major storm?

Accepted Answer

Stay safe, note visible damage from the ground, and request a storm inspection. Wind and hail can affect a roof before interior symptoms appear.

Question 6

Can you inspect hail or wind damage?

Accepted Answer

Yes. The storm inspection funnel documents property type, what happened, when it was noticed, and how to reach you. Findings are explained after evaluation — insurance outcomes are never guaranteed.

Question 7

What happens during a roof inspection?

Accepted Answer

A specialist reviews visible roofing surfaces, flashing, penetrations, drainage and signs of weather or age. Recommendations are based on the actual condition of the property.

Question 8

What happens after I request an inspection?

Accepted Answer

Your request is received by the New Paradigm Projects team. Someone follows up to confirm details, schedule or discuss next steps, and explain findings before any work is planned.

Question 9

Do I need to be home for an inspection?

Accepted Answer

It depends on access and the type of visit. The team will confirm what is needed when they follow up.

Question 10

Do you handle residential and commercial roofing?

Accepted Answer

Yes. Homes, multi-unit buildings and commercial properties are served across Maryland, Washington D.C. and Northern Virginia.

Question 11

What exterior services do you provide?

Accepted Answer

In addition to roofing, New Paradigm Projects provides siding, gutters, windows and doors as coordinated exterior solutions after inspection.

Question 12

How long does a roofing project take?

Accepted Answer

Timing depends on scope, weather, materials and access. We discuss a realistic plan after inspection rather than publishing one-size-fits-all schedules.

Question 13

How is roofing pricing determined?

Accepted Answer

Pricing follows the actual condition, system, access and scope identified during inspection. We do not publish online prices or instant estimates.

Question 14

Is financing available?

Accepted Answer

Financing options may be available for qualifying projects. Approval and terms depend on the financing provider — we do not publish rates or credit promises here.

Question 15

How does the referral program work?

Accepted Answer

Submit a referral through the referral page. Rewards apply only if the referred homeowner hires New Paradigm Projects and qualifies under the current program terms.

Question 16

Where do you work?

Accepted Answer

Maryland, Washington D.C. and Northern Virginia. Use the ZIP checker on Service Areas to confirm a specific city.

Question 17

What licenses do you hold?

Accepted Answer

MHIC #133530 in Maryland and DC license #410520000517.

Question 18

How do I know if my roof needs attention?

Accepted Answer

Missing or curling shingles, leaks, interior stains, granule loss, moss, visible aging, or recent storm exposure are common reasons to request an inspection. Only an on-site look can confirm the actual condition.

Question 19

When is roof repair enough?

Accepted Answer

Repair may be enough when the damage is localized, the surrounding material still has useful life, and correcting that area will honestly protect the home. That is decided after inspection.

Question 20

When may replacement be recommended?

Accepted Answer

Replacement may be discussed when leaks repeat, wear is widespread, the system is aging, or storm damage affects more than a defined area. We explain why — we do not decide online.

Question 21

Can hail damage be hard to see?

Accepted Answer

Yes. Hail can bruise shingles and loosen granules without an obvious hole from the ground. A professional inspection documents what is visible on the surface and related details.

Question 22

What can wind damage look like?

Accepted Answer

Lifted, creased or missing shingles, stressed edges and ridges, and openings that may not show until the next rain.

Question 23

Do you work on residential properties?

Accepted Answer

Yes. Residential roofing — inspection, repair, replacement and storm-related work — is a core service across the DMV.

Question 24

Do you work on commercial properties?

Accepted Answer

Yes. Commercial and multi-unit buildings are served with attention to occupancy, access, drainage and the system already in place.

Question 25

Do you offer siding?

Accepted Answer

Yes. Siding is evaluated as part of the exterior envelope — weather protection, moisture management, appearance and replacement considerations after inspection.

Question 26

Do you replace gutters?

Accepted Answer

Yes. Gutters and downspouts are assessed for drainage, sagging, clogs and how they protect fascia, siding and the foundation. Work is often coordinated with roofing.

Question 27

Do you install windows and doors?

Accepted Answer

Yes. Windows and exterior doors are discussed when weather sealing, comfort, appearance or storm-related wear needs attention. We do not promise specific energy-bill savings.

Question 28

What roofing systems do you work with?

Accepted Answer

After inspection we discuss systems appropriate to the building — commonly asphalt shingles on sloped roofs, and low-slope options such as TPO, built-up or rubber membrane where they fit. Specialty coverings such as cedar shake are discussed only when they are the verified option.

Question 29

Do you offer emergency service?

Accepted Answer

Call 301-200-9223 for active leaks or urgent roof conditions. Temporary protection may be discussed after we understand the situation. We do not publish a 24/7 guarantee on this website.

Question 30

How should I prepare for a roof project?

Accepted Answer

Move vehicles if asked, protect attic belongings under active leaks, and confirm access paths. The team explains property-specific steps when work is scheduled.

Question 31

What happens at project completion?

Accepted Answer

Cleanup is confirmed, the finished work is reviewed with you, and remaining questions are answered. Follow-up after the crew leaves is still part of the relationship.

Question 32

Do you coordinate gutters with roofing?

Accepted Answer

Yes. Drainage at the eave is often part of the same conversation when overflow or storm damage affects the roof edge.

Question 33

Can I get an online estimate?

Accepted Answer

No. Pricing follows inspection of the actual property, system and scope.

Question 34

Do you inspect flat or low-slope commercial roofs?

Accepted Answer

Yes. Drainage, ponding, seams, penetrations and HVAC curbs are part of a commercial evaluation.

Question 35

What should I ask before hiring any roofer?

Accepted Answer

Who inspects, who is on site, how findings are explained, how the property is protected, and what happens after completion. New Paradigm Projects answers these after inspection.

Question 36

Does NPP file insurance claims?

Accepted Answer

We inspect and document visible storm-related conditions and explain next steps. We do not file claims or guarantee approval.

Question 37

Are referral rewards guaranteed?

Accepted Answer

Rewards apply only when the referred homeowner hires New Paradigm Projects and qualifies under current program terms. See the referral page for how the program works.

Question 38

What languages does the website support?

Accepted Answer

English and Spanish. Use the language toggle in the header or mobile menu.

Questions property owners ask.